Air New Zealand Lost and Found Property

Lost Baggage Claim

In case you’ve left any things in flight, you would like Air New Zealand to attempt to find. Please fill out your information in the claim form. You can find claim form Here

Delayed or Missing or Mishandled Baggage Tracking

You can check the status of your luggage using Air New Zealand Online Luggage Tracking Service. You will need your file reference number to locate your baggage

After filing a complaint in airport baggage service, the reference number will be given to you.

Contact baggage service within 21 days for global flights and within 30 days for local flights.

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